EarthWhorls Store Policy & Disclaimer
A purchase of a piece of fine jewelry is an investment for the future as well as for the present. At EarthWhorls, LLC* we are extremely proud of the uniqueness of our designs and the quality of our work and our materials. It is our goal that each piece of lovingly made jewelry finds a home with a happy and satisfied customer.
To that end we offer the following return policy: If for any reason your purchase does not meet your expectations, contact us immediately by phone or email. If you decide you do not want to keep the piece, it may be returned within 3 days of the date it was delivered – adequately packaged (and we recommend insured for the full value) at the purchaser’s expense. The purchase price, minus a $15.00 restocking fee, will be returned within ten days of our receipt of the piece if, it is found to be in the same condition as when originally shipped.
There will be no shipping charge on the original order within the Continental US, and we will attempt, to the best of our ability, to have your piece in the mail within two days of your order. That time may be longer if your order comes in over a holiday or weekend period. Due to the value of our product, we will send out all pieces insured, with a return receipt, guaranteeing that the piece arrived safely and in a timely manner.
A charge of $25.00 for all overseas/international shipping will be applied to cover the cost of postage, handling and insurance.
If an order is purchased as a gift and you request gift wrapping, we will charge an additional fee of $5.00 for that service.
Working with unusual and unique stones, created by nature, guarantees that there will be variations in color and size of stones which may, or may not, be totally visible when viewing the piece on the internet. Each piece of EarthWhorls, LLC jewelry is handcrafted using the finest materials and jewelry making skills with the intent that your piece can be worn and enjoyed for many years. However, jewelry needs to be handled and stored carefully and we cannot be responsible for damage that occurs due to circumstances beyond our control. We will be happy to repair (restring) and restore any piece, providing that all of the original stones are returned or, if some are lost, the purchaser agrees to our recreating the design with additional stones or silver at the customer’s expense. There will be a minimum $25.00 charge plus shipping and insurance, for all repairs.
*EarthWhorls, LLC has been approved by the Better Business Bureau and has an A+ rating.